Health Concerns: Please inform us before your session, if you develop any new health conditions or symptoms, no matter how minor. If you are contagious, please let me know and reschedule before your appointment time!

What is required in order to reserve my appointment? Your full name, email address, mobile number, a credit or debit card are on file to guarantee your appointment. The Card must remain on file or your appointment will be cancelled. You can choose to pay at the time of booking online or after your appointment in the office.

New Clients Must book online.

• If you have an old gift certificate, a credit card/debit card is still required to reserve your appointment.

Do you take walk-ins? No. But sometimes there are same-day/last-minute appointments. Please call/text first, or book online. An appointment is required.

Do you accept insurance? NO.

How old do I have to be to receive a massage? If you are under 18 years of age, you must be accompanied by a parent or your legal guardian. 14 years of age Is the limit.

How early should I arrive for my appointment? Please arrive 5-10 minutes ahead of your scheduled appointment. This allows time to fill out the required health questionnaire, (if you haven’t already done so online). It also allows the therapists time to ask specific questions about any health issues, or your specific body needs for that day. Giving yourself a little bit of extra time also allows your body and mind to start to transition from an active busy mode, into a more relaxing receiving mode, thereby enhancing your massage experience. From the business and therapists’ side, it allows us the full time to actually have our hands on your tissues, keeps our business on schedule, and respects the next client’s scheduled therapy time.

What if I'm running late for my appointment? If you are late, you will receive whatever time remains of the session. Please communicate if you are going to be late, and we will do our best to accommodate you. Just be mindful that your session will not run beyond your scheduled time in order to respect the clients scheduled after you. If you are so late that you have to cancel, see the policy below for no-shows.

What is your cancellation/rescheduling policy? Your appointment time has been reserved for you and nobody else.

It’s understandable that unanticipated events happen occasionally in everyone’s life. However, we respectfully ask that you give no less than 24-hours notice for cancellations or rescheduling. Email reminders are given to support you in honoring this window of time. In our desire to be effective and fair to all of our clients, and out of consideration for our therapists’ time, the following policies have been adopted:

•24-hour advance notice is required when canceling an individual appointment. This allows the opportunity for someone else to avail themselves of our services.

•full payment of your scheduled massage is required if you give: Less than 24-hour notification to cancel or reschedule an appointment

•Full payment of your scheduled massage is required if you: No-show or completely miss your appointment

•Arriving late for a service may require shortening the length of the treatment.

What is your No-Show Policy? Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show”. They will be charged the full amount for their missed appointment. your card on file will be charged automatically.

If you cancel your appointment 3 times in a row, you will no longer be invited to be our guest and client any longer. please take careful consideration while booking your appointments.

•If you have a paper gift certificate or e-gift card, that will be used as your payment for your missed appointment

If you have prepaid for an appointment, and do not show up for that appointment. that appointment will not be refunded.

If you prepaid for an appointment and need to have a refund for any reason, you will not be refunded processing fees if you are using a credit card. This is an industry-standard put through by Square, which processes the credit cards through the website.

What is your GIft certificate policy? You MUst bring your gift certificate to your appointment if you plan to use it as payment. if you can not produce your gift card, you will need to use another form of payment.