What you need to know before your first session:
Health Concerns: Please inform us before your session, if you develop any new health conditions or symptoms, no matter how minor. If you are contagious, please let me know and reschedule before your appointment time!
What is required in order to reserve my appointment? Your full name, email address, mobile number, a credit or debit card on file to guarantee your appointment. You can choose to pay at the time of booking online or after your appointment in the office. If you have a gift certificate, you still need to follow this policy to reserve your appointment. Your card will not be charged if you have a gift certificate, it simply holds your appointment for you.
Do you take walk-ins? No. But sometimes there are same-day/last- minute appointments. Please call/text first, or book online. Appointment is required.
Do you accept insurance? Unfortunately at this time I do not.
How early should I arrive for my appointment? Please arrive 5-10 minutes ahead of your scheduled appointment. This allows time to fill out the required health questionnaire, (if you haven’t already done so online). It also allows the therapists time to ask specific questions about any health issues, or your specific body needs for that day. Giving yourself a little bit of extra time also allows your body and mind to start to transition from an active busy mode, into a more relaxing receiving mode, thereby enhancing your massage experience. From the business and therapists’ side, it allows us the full time to actually have our hands on your tissues, keeps our business on schedule, and respects the next client’s scheduled therapy time.
What if I'm running late for my appointment? If you are late, you will get whatever time remains of the session. Please communicate if you are going to be late, and we will do our best to accommodate you. Just be mindful that your session will not run beyond your scheduled time in order to respect the clients scheduled after you. If you are so late that you have to cancel, see policy below for no-shows.
What is your cancellation/rescheduling policy? Your appointment time has been reserved for you and nobody else.
It’s understandable that unanticipated events happen occasionally in everyone’s life. However, we respectfully ask that you give no less than 24 hours notice for cancellations or rescheduling. Email reminders are given to support you in honoring this window of time. In our desire to be effective and fair to all of our clients, and out of consideration for our therapists’ time, the following policies have been adopted:
*In most cases, a 24-hour advance notice is required when canceling an individual appointment. This allows the opportunity for someone else to avail themselves of our services.
*If you are unable to give us the minimum 24-hours advance notice, and we are unable to fill your time slot, you will be charged half the amount of what would have been your treatment fee.
*On the other hand, if we are able to fill “your” time slot with somebody else, or you send someone in your place, you will not be charged for that missed appointment.
What is your No-Show Policy? Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show”. They will be charged the full amount for their “missed” appointment, and future service will be denied until payment is made.